Shipping & Returns

Shipping policy

Where we ship
Available shipping destinations are shown at checkout. Enter your delivery address to see whether shipping is available for your order.

Shipping costs and delivery estimates
The shipping methods, costs, and any estimated delivery times available for your order are displayed at checkout before you pay. They may vary by destination, product, and order. Delivery estimates are not guaranteed arrival dates.

Order processing
We’ll send an order confirmation after your purchase. When your order ships, we’ll send a shipping confirmation with tracking details if tracking is available for that shipment.

Delays and delivery questions
If you have a question about your delivery or believe your shipment is delayed, contact us at Sales@thebattlebag.com with your order number so we can look into it.

Returns
For return requests and instructions, please see our return and refund policy or contact Sales@thebattlebag.com. Please request a return before sending any item back.

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Refund policy draft

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Sales@thebattlebag.com. Please note that returns will need to be sent to the applicable address below:

United States — LA Warehouse Exact Distribution LLC

12320 4th Street

Rancho Cucamonga, California 91730

United States

United Kingdom — MTO-UK Ltd

Unit 1-2 Bestwood Road

Pinxton

Nottinghamshire

NG16 6NT

United Kingdom

Canada — Battler Bag

138 Saddlebred Pl

Cochrane, Alberta T4C 3E6

Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Sales@thebattlebag.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@thebattlebag.com.